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Refund Policy

We are always happy to process returns providing the request is genuine and for the right reason. As an online seller we have a duty to accept returns in line with consumer legislation.

For details on our refund deadlines and policies, please refer to the information below. Please note that our policies differ between courses, and that payment options may vary from one Service to another. Please also note that we treat violations of our Terms and Conditions very seriously, and we have no obligation to offer refunds to users who violate these terms, even if their requests are made within the designated refund period. You must meet the following Criteria for Refund.

We want you to be thrilled with every purchase you make from ZIVALDI – but we know that sometimes you may need to exchange or return an item.  That’s why we offer an easy, no-hassle 30-day return policy for all ONLINE purchases.  You may return unworn, unwashed merchandise with all tags attached within 30 days for an exchange or refund.

 Credits or charges due will be issued to the original credit card. Please allow ten (10) business days for your return/exchange to be processed after it is received. Initial shipping fees as well as return and exchange shipping costs are not refundable.

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 10 days

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us.


  • All original manufacturer’s tags or packaging must be intact in order for us to accept a return.
  • To ensure that we are selling only brand new, unworn merchandise, we ask that when trying on new underwear or any garment with a crotch, you do so only over your own clean underwear.  All returned garments with a crotch are examined to ensure they meet hygiene and health standards, and if we believe an item has been tried on or worn, we will not accept it as a return.
  • We recommend that you do not wear perfume or deodorant when trying on your purchase, and be aware of any makeup you are wearing.  Any garments with marks, stains, or scents may be non-returnable.
  • We reserve the right to refuse a return on any item that does not meet our hygiene and quality control examination.


In the unlikely event that we have inadvertently sent you incorrect merchandise or you have received damaged merchandise, please notify us immediately. We will reimburse you the cost of returning the package to us and will not charge you for the shipping cost of replacement merchandise.


We reserve the right to alter this Refund Policy at any time. Such alterations will be posted on our website. You can also obtain an up-to-date copy of our Refund Policy by contacting us at email.


This document was last updated on July 08, 2021