Frequently Asked Questions
Orders & Pre-Orders
Yes. If you need to change your size, update your shipping address, or cancel your order before it ships, contact us at [email protected] as soon as possible. Once an order has been dispatched, we’re unable to make changes.
Yes. Payment is collected at checkout to reserve your piece. Estimated shipping dates for preorders are listed directly on the product page.
We accept all major credit and debit cards, as well as PayPal and most express checkout options. If you run into any issues at checkout, our support team is happy to help.
Completely. Our store uses SSL encryption across every page, and your payment details are processed through fully PCI-compliant gateways, meaning your information is never stored or exposed. Shop with confidence.
You’ll receive an order confirmation email immediately after purchase. If you don’t see it within a few minutes, check your spam folder or contact us at [email protected].
Sizing & Fit
Our underwear is designed for a highly tailored, athletic compression fit. We recommend ordering your true size for a performance-ready, locked-in feel. If you’re between sizes or prefer a looser fit, size up.
A full size chart is available on every product page. Click “Size Guide” directly below the product title. Sizes currently run S–XXL.
Our Signature Hybrid is a dual-purpose garment designed to function as both compression shorts and underwear, suited for gym sessions, long days, travel, and everything in between.
The Signature Hybrid is engineered for a supportive hold, not a suffocating squeeze. The bamboo-blend fabric moves with your body, so the compression feels supportive and adaptive rather than restrictive. If you’re between sizes, size up: the fit should feel snug without any pinching at the waistband or thighs.
The moisture-wicking properties handle a workout, while the super-soft bamboo finish keeps things comfortable through a full day at the office or out on the weekend. Designed to transition seamlessly from training to everyday wear.
Fabric & Care
Our underwear is crafted from a premium bamboo-spandex blend. Bamboo fabric is naturally breathable, moisture-wicking, and exceptionally soft, significantly cooler and more comfortable than standard cotton, especially during physical activity.
Bamboo fabric is naturally antibacterial, temperature-regulating, and sustainably sourced. It’s softer than cotton, holds its shape better than modal, and stays fresher for longer, making it the ideal fabric for a garment worn close to the body all day.
| Bamboo | Cotton |
|---|---|
| Cooler | Warmer |
| Moisture-wicking | Retains moisture |
| Softer | Rougher over time |
| Odor resistant | Less odor resistant |
Machine wash cold on a gentle cycle. Do not tumble dry. Lay flat or hang dry to preserve the fabric’s elasticity and shape. Do not bleach or iron.
Shipping
Yes. Zivaldi ships worldwide.
Domestic (US) orders typically arrive within 5–7 business days of dispatch. International orders typically arrive within 10–21 business days depending on your location and local customs.
Yes. A tracking link will be emailed to you once your order ships
Import duties and taxes vary by country and are the responsibility of the customer. We recommend checking your local customs regulations before ordering.
Yes. All orders are shipped in clean, discreet packaging with no product details visible externally.
Returns & Exchanges
We offer a 30-day return policy on all online purchases. Items must be unworn, unwashed, with all original tags and packaging intact.
Yes, provided the item has not been worn and all hygiene standards are met. Due to the intimate nature of the product, all returned garments are inspected upon receipt. For hygiene reasons, returned items must be unworn and in original condition.
Contact us at [email protected] within 30 days of receiving your order. Include your order number and reason for return and we’ll guide you through the process.
Once your return is received and inspected, please allow up to 10 business days for the refund to be applied to your original payment method.
We’re sorry to hear that. Contact us immediately at [email protected] with your order number and a photo of the issue. We’ll cover return shipping and send a replacement at no additional cost.
Product & Brand
Zivaldi sits at the intersection of luxury design and functional performance. Every piece is named and designed around a distinct aesthetic, drawing from mythology, architecture, and art.
Our Signature Hybrid is a dual-purpose garment that functions as both compression shorts for physical activity and a premium underwear essential for everyday wear.
We work closely with manufacturing partners who prioritize responsible production standards. Our bamboo fabric is chosen not just for its exceptional softness, but because it’s one of the most sustainably grown fibers available.
Not currently, but this is something we’re working on.
Common themes we hear are, “a waistband that finally stays put”, “fabric that doesn’t bunch or ride up during a workout”, “it looks as good as it feels”.
Yes. If you’re interested in a collaboration or partnership with Zivaldi, reach out to us at [email protected] with your details.
Contact & Support
You can reach us via the contact form at zivaldi.com/contact-us, or directly at [email protected]. You can also DM us on Instagram at @zivaldiunderwear.
We respond to all enquiries within 24–48 hours on business days.